Please email us at firstname.lastname@example.org and we will email you a return form to return your item for a refund minus any shipping fee you may have paid.
- All orders leave our facility within 1-3 business days, unless otherwise noted on the product page. Business days are Monday through Friday 10am to 4pm. If post office is closed due to holiday it will be shipped out following day post office is open.
- Some items may be on backorder which will delay shipping.
- Free shipping for orders over $50.
- All domestic packages are tracked to their final destination and we are not responsible for lost/stolen packages once the item being tracked shows as delivered. If you are concerned about having packages left at the door etc., please provide a shipping address (such as a work address or family member's address) where someone can accept the package at the time of delivery.
- Some orders require signature tracking.
- Express shipping orders will be shipped out Monday through Friday same day if ordered by 9am pst. Weekend orders will be shipped out Monday. If the post office is closed due to holiday it will be shipped out the following day post office is open.
- Mary J Skin is not responsible for lost or stolen packages if tracking shows it was delivered.
- We do not issue refunds or credits for packages that the carrier confirms as being delivered.
- Please make sure that you have entered the right mailing address. If you didn't receive your item due to wrong address you provided you will be responsible for re-shipping cost. Please keep track of your delivery day so you know when its being delivered. Package Theft is not covered with shipping insurance and we will not replace at our expense.
- We offer International shipping which usually arrives in 2 weeks from the date of the order depending on the destination.
- Phone numbers are required for International shipments.
- Shipping fees are calculated at checkout based on the destination location of the package and the bulk of the goods being shipped.
- International orders may be charged additional taxes, duties or customs in the destination country. It is not the responsibility of Mary J Skin to pay these charges so we recommend checking with your local postal carrier to see if you will incur charges before ordering.
- Return postage must be paid by customer.
- Shipping cost paid by customer during checkout is not refundable.
- All returns require a return authorization from our customer service team. Please email us at email@example.com for a return authorization and form.
- Merchandise must be returned to us within 14 days from receipt. Example If you receive it on the 1st, the latest we can receive it is the 14th. There are NO exceptions to this rule.
- Merchandise must be sealed and not open.
- You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
- A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.